Customer Service & Email Process Intern (Remote) | Customer Support | Client Communication | Email Operations

About the job

Customer Service & Email Process Intern (Remote) | Customer Support | Client Communication | Email Operations


Inficore Soft is hiring Customer Service & Email Process Interns who are interested in delivering professional customer experiences through digital communication channels. This internship provides practical exposure to customer interaction, email handling, issue resolution, and service operations while working in a structured remote environment.


Employment Type: Full-Time Internship

Work Mode: Remote

Internship Duration: 1–3 Months

Monthly Stipend: ?15,100


Key Responsibilities:


* Respond to customer inquiries through email and other assigned communication channels

* Assist in resolving service requests by following established procedures

* Maintain accurate records of customer interactions and case updates

* Coordinate with internal teams to facilitate timely query resolution

* Review incoming requests and route them to the appropriate departments when required

* Support service quality initiatives through documentation and reporting

* Contribute to maintaining a professional and customer-focused communication process


Eligibility:


* Pursuing or completed a degree in any discipline

* Interest in customer service and communication-based roles

* Comfortable working in a remote collaborative environment

* Willingness to learn service operations and support workflows


Preferred Qualifications:


* Strong written communication and typing skills

* Familiarity with email platforms or customer support systems

* Exposure to customer-facing activities through academics or projects

* Basic knowledge of productivity tools such as Microsoft Office or Google Workspace


Desired Skills:


* Excellent interpersonal and communication abilities

* Problem-solving and customer-oriented mindset

* Attention to detail and documentation accuracy

* Organizational and multitasking capability

* Time management and adaptability

* Ability to work independently and collaboratively


Internship Benefits:


* Practical experience in customer support and email operations

* Exposure to structured communication and service workflows

* Opportunity to strengthen professional communication skills

* Mentorship from experienced customer service professionals

* Internship certificate based on successful participation and performance